Order Processing

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Returns are accepted within 10 days of delivery for a store credit or refund. If you choose a return or refund, please note that shipping charges are not refundable. No exchanges are accepted due to availability. Contact customer service before returning any items.

 ALMOST all items are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. 
  • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
  • Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry
  • Hats and Beanies
  • Any items marked 50% off or more at time of sale
  • Gift cards
  • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

DAMAGED OR DEFECTIVE MERCHANDISE: 

Please inspect your order immediately upon receipt. DO NOTreturn before contacting us. 

If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions. 

If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued. 

Process to report damage/defect:

• Use your smartphone to take pictures of the damaged/defective area and email the images to swortham@remcomanagementllc.net,including the tag in the image showing it is still attached to the item. 
• Indicate “Damaged” or “Defective” in the subject line. 
• Include the first and last name on your Remco style  account, order#, and product code or name of the item. 

You will receive a response from our customer support team within 24 business hours (Monday through Friday - Business Hours Only).